FAQ

A button you wear — pendant, bracelet or watch — connected to a staffed 24/7 monitoring centre. Press it and a trained operator answers through the device, sees your name, address and health notes, and sends the help you actually need: family, a neighbour, or 911.

Yes — panic button, SOS button, personal emergency response system (PERS), medical alarm and téléassistance all describe the same category: a worn button plus a human monitoring service. What differs is where it works (home only vs anywhere) and whether it detects falls automatically.

One question decides most cases: where does daily life happen? Mostly at home — the at-home system. Regularly out — the GPS pendant. Won’t wear a pendant — the watch. Our comparison page covers the rest.

The at-home base station plugs into a wall outlet — that’s the installation. Mobile devices arrive charged; one activation call and they’re live. If you can plug in a lamp and answer a phone, you can set this up. No technician visit needed.

Ask the advisor about current trial and return options when you call — terms are set by the monitoring provider and we’d rather you hear them exactly than read a paraphrase here. What we promise: the terms will be explained in full before any commitment.

Yes. The wearable buttons and both mobile devices are water resistant (IP67 on the pendant and watch) and are meant to be worn bathing — the bathroom is one of the most common places seniors fall. Keep it on.

The at-home base station switches to its 24-hour backup battery automatically. The mobile devices are unaffected — they run on their own batteries and the cellular network. Monitoring continues either way.

Anywhere in Canada with 4G LTE cell coverage — it isn’t tied to your house at all. Across town, another province, the cottage: if a cellphone gets signal there, so does the pendant.

At-home button: none — its battery lasts 3 to 5 years. GPS pendant: cradle charge once or twice a week (up to 3 days per charge). Watch: daily, like a phone. Pick the routine the wearer will really keep.

No — and no honest company says otherwise. Sensors catch many hard falls and can call for help when you can’t, but slow slides may be missed and false alarms happen. Press the button whenever you’re able. Full honesty on our fall detection page.

Yes — the at-home button comes as a bracelet or necklace, your choice. The GPS pendant is worn on a lanyard; the watch is, well, a watch. Comfort decides compliance, so choose what you’ll actually wear.

A trained operator at Senior Protection’s Canadian monitoring centre, staffed 24/7/365. They answer through your device’s speaker, see your file, and stay on the line until you’re looked after. It’s a person, not a recording — every time.

Oui. The monitoring service and our advisors serve you in French — and this whole site exists en français, written for Quebec, not machine-translated.

No — that’s a key advantage over dialling 911. You set a response plan: maybe your son first, then the neighbour with a key, then emergency services. The operator follows your plan and your wishes on the call whenever possible.

If the operator gets no response, they treat it as an emergency and dispatch help to your location — your address at home, or GPS position from the mobile devices. Silence is answered, not ignored.

The $4.99/month lockbox holds a house key in a coded box by your door; the monitoring centre gives the code to responders when needed. It’s the difference between a key and a broken door frame.

$29.99 to $59.99 per month CAD depending on the device, with $0 equipment, activation and shipping (checked 17-Jul-2026). Every number is on the pricing page, including prepay discounts and add-ons.

The $0-equipment pricing is based on a 24-month monitoring term, and cancellation fees may apply to early exits. Ask the advisor for the exact cancellation terms of your plan before subscribing — you’ll get a plain answer, and it’s smart to ask any provider the same question.

No. Monthly rate plus provincial sales tax is the whole bill. No activation, equipment, shipping or “processing” charges. Optional add-ons (protection plan $7/mo, lockbox $4.99/mo) are exactly that — optional.

Sometimes. Senior Protection lists eligibility with VAC (veterans), AISH (Alberta), ODSP (Ontario) and Medavie Blue Cross (checked 17-Jul-2026). Some private health plans also reimburse monitoring. Mention your coverage on the call.

Comparable — but they do different jobs. A phone helps if it’s in reach, charged and dialable while you’re hurt. A monitored button is on your body with a professional answering. Many families keep both; if forced to choose, choose the button.

Lead with independence, not danger: the button is what lets them stay in their own house, garden alone, and skip the daily check-in calls. Let them choose the form — bracelet, pendant or watch — because the system they choose is the one they’ll wear.

Yes, if you’re on their contact plan. Depending on the situation, the monitoring centre calls you as the responder or informs you after dispatching help — the order follows the plan your family sets at activation.

Yes. You can arrange the service, be listed as the primary contact, and handle billing from anywhere; the device ships to your parent’s address ready to activate. Distance is exactly the problem this solves.

It can help in earlier stages, especially automatic fall detection, which needs no decision to work. But a button does require understanding when to press it. Call and describe your situation honestly — if this isn’t the right tool, we’ll say so.